Booking Engine / Reservations

Understanding the Odysys Booking Engine and Making Reservations

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53 articles in this collection
Written by Ben Lloyd, Marlena Williams, and Tyler Spragg
Front Desk / Reservations

Reservations: Basics & Navigation

Reservations Navigation
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Written by Marlena Williams
Updated over a week ago

Booking Engine/Reservations: Front Desk Overview

An Overview Video of Front Desk
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Written by Marlena Williams
Updated over a week ago

Front Desk - Occupancy

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Written by Ben Lloyd
Updated over a week ago

Front Desk - Bookings/Reservations

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Written by Ben Lloyd
Updated over a week ago

Front Desk - Make a Reservation

How to Make a Front Desk Reservation
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Written by Ben Lloyd
Updated over a week ago

How to Change, Edit or Cancel a Reservation

General information for editing or cancelling reservations. Note - you cannot DELETE a reservation, but it can be cancelled.
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Written by Ben Lloyd
Updated over a week ago

Close or Block a Room So it Can't be Booked

How to Close or Block a Room
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Written by Ben Lloyd
Updated over a week ago

How to Charge or Refund a Guest's Credit Card and Take Payments

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Written by Ben Lloyd
Updated over a week ago

How to Split Transactions, Charge Multiple Cards, Take Cash Payments

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Written by Ben Lloyd
Updated over a week ago

How To View, Print, or Email Receipts & Statements

Need to print out or send a receipt/invoice/statement to a guest? Here's how.
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Written by Ben Lloyd
Updated over a week ago

How To Resend a Confirmation Email

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Written by Ben Lloyd
Updated over a week ago

How to Rebook a Guest

Quick overview of the rebooking procedure for repeat/frequent guests
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Written by Ben Lloyd
Updated over a week ago

How to Download or Export Guest Reservations

Also - how to download a list of guests who have "opted in" during the online booking process to receive promotional emails from you
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Written by Ben Lloyd
Updated over a week ago

How to Use the Tax Exempt Feature

How to Make a Reservation Tax Exempt
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Written by Marlena Williams
Updated over a week ago