Troubleshooting Common Issues

How to Solve Common Issues

Ben Lloyd avatar Marlena Williams avatar
9 articles in this collection
Written by Ben Lloyd and Marlena Williams

GDPR Questions?

Is Odysys GDPR compliant? What actions do I need to take? What about this message from Google Analytics? Etc.
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

How is Front Desk / Dashboard Occupancy Percentage Calculated?

Generally speaking: Occupancy percentage rate = #rooms occupied / #rooms available. But there are a few other factors.
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Change in Odysys Account/Website Ownership

What to do when a new owner is taking over an Odysys property
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Error Message: Invalid Customer ID

Are you getting this error message when trying to save a reservation?
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Written by Ben Lloyd
Updated over a week ago

Error Message: Card Declined

Common error messages when trying to add a card or submit payment and what to do about them.
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Updates to Stripe, Payments & Credit Card Transactions

Troubleshooting issues with payments and credit card numbers
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Connect or Reconnect Google Analytics

Add Google Analytics to your Odysys website. Connect (or reconnect) your Google Analytics account.
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Access & Manage Odysys on Phone/Tablet/Mobile Device

This "secret" feature is not supported but if needed, you can access your Odysys reservations on your phone, tablet, ipad, etc
Ben Lloyd avatar
Written by Ben Lloyd
Updated over a week ago

Odysys Isn't Responding to Clicks

What to do when Odysys Isn't Responding to Clicks
Marlena Williams avatar
Written by Marlena Williams
Updated over a week ago